This page is the source of information for our SaaS offerings when it comes to Maintenance notifications, Incidents, and post mortem for any incidents.
Provenir Cloud
Operational
90 days ago
100.0
% uptime
Today
Web Studio (Cloud 1.0)
Operational
90 days ago
100.0
% uptime
Today
Cloud2.0
Under Maintenance
90 days ago
99.99
% uptime
Today
NORAM UAT/Demo/POC
Operational
90 days ago
100.0
% uptime
Today
uateu1 - Dublin EMEA UAT
Operational
90 days ago
100.0
% uptime
Today
produs1 - NORAM
Operational
90 days ago
100.0
% uptime
Today
produs - NORAM Azure
Under Maintenance
90 days ago
100.0
% uptime
Today
prodeu1 - Dublin
Operational
90 days ago
100.0
% uptime
Today
prodsa1 - Sao Paolo
Operational
90 days ago
99.99
% uptime
Today
prodsng1 - Singapore
Operational
90 days ago
100.0
% uptime
Today
prodsan - Johannesburg Azure
Operational
90 days ago
100.0
% uptime
Today
prodsas1 - Cape Town
Operational
90 days ago
100.0
% uptime
Today
prodjkt1 - Jakarta
Operational
90 days ago
100.0
% uptime
Today
produk1 - UK
Operational
90 days ago
100.0
% uptime
Today
prodind1 - Mumbai
Operational
90 days ago
100.0
% uptime
Today
prodcan1 - Canada Central
Operational
90 days ago
100.0
% uptime
Today
prodaus1 - Sydney
Operational
90 days ago
100.0
% uptime
Today
prodmea1 - UAE
Operational
produs2 - NORAM
Operational
90 days ago
100.0
% uptime
Today
prodthai1 - Thailand
Operational
90 days ago
100.0
% uptime
Today
Marketplace
Operational
90 days ago
100.0
% uptime
Today
Marketplace NORAM - N.Virginia
Operational
90 days ago
100.0
% uptime
Today
Marketplace EMEA - Ireland
Operational
90 days ago
100.0
% uptime
Today
Marketplace EMEA - Cape Town
Operational
90 days ago
100.0
% uptime
Today
Marketplace APAC - Jakarta
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled -
The Provenir Software version in the ***PRODCAN1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:38 UTC
Scheduled -
The Provenir Software version in the ***PRODSA1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:39 UTC
Scheduled -
The Provenir Software version in the ***PRODUS1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:41 UTC
Scheduled -
The Provenir Software version in the ***PRODSNG1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:40 UTC
Scheduled -
The Provenir Software version in the ***PRODJKT1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:39 UTC
Scheduled -
The Provenir Software version in the ***PRODEU1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:41 UTC
Scheduled -
The Provenir Software version in the ***PRODSAS1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:41 UTC
Scheduled -
The Provenir Software version in the ***UATUS*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:38 UTC
Scheduled -
The Provenir Software version in the **PRODUS2** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
If your portal URL is https://pxinfra-produs2.cloudprovenir.com/login , this maintenance notification will be applicable for your environments. Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 08:26 UTC
Scheduled -
The Provenir Software version in the **PRODAUS1** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 08:23 UTC
The Provenir Software version in the **PRODTHAI1** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team. Posted on
Nov 27, 2025 - 08:28 UTC
Scheduled -
The Provenir Software version in the ***PRODUK1*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 2025 - 06:42 UTC
Resolved -
Our monitoring system detected an issue with the Platform Cloud 1.0 authentication service. The support team acted promptly on the alert and restored the service. The incident impacted portal logins and transaction processing for endpoints requiring authentication between 1.36 AM UTC and 1.48 AM UTC. We are currently analyzing the root cause, and the issue has been fully resolved.
If you have any questions, please raise a support ticket.
Dec 5, 03:29 UTC
Completed -
The scheduled maintenance has been completed.
Dec 3, 06:37 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 04:30 UTC
Update -
We will be undergoing scheduled maintenance during this time.
Dec 2, 19:13 UTC
Scheduled -
The Marketplace will be upgraded to the latest version. The complete process is estimated to take between 1-2 hours. Our new changes will be experienced by the following vendors:
Vendor Name: RiskSeal Product Name: Digital Credit Scoring Product Version: 2.0 Region: Global
Vendor Name: Equifax Product Name: Business Enquiry Product Version: 1.1 Region: Global
Vendor Name: Equifax Product Name: Company Enquiry Product Version: 1.1 Region: Global
For your reference, you can find a comprehensive list of new features, enhancements, and bug fixes in the release Notes which will be available shortly.
Dec 2, 19:11 UTC
Scheduled -
The Provenir Software version in the ***UATEU*** Cloud 2.0 region will be upgraded to version 2025.12.00. The complete process is estimated to take 2 hours and 30 minutes. The Provenir decision engines and application processing will not be affected.
Release notes for this deployment will be updated soon.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing you with the highest level of service and support throughout this process.
*Note*: Do not restart engines or models or send bursty/batch transactions till Provenir confirms deployment is complete. Should you have any questions or concerns regarding this scheduling or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 27, 06:37 UTC
Completed -
The scheduled maintenance has been completed.
Nov 25, 04:35 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 04:00 UTC
Scheduled -
We will be performing an infrastructure maintenance on our cloud environment in the 'ProdUS1' Cloud 2.0 region. This upgrade will apply to customers who have enabled Case Management. The Provenir decision engines and application processing will not be affected during the maintenance.
Scheduled Deployment Details
* *Duration:* The upgrade activity is expected to take approximately one hour. * *Impact:* For customers using case management, the Data flow from Decisioning to CM will be impacted for approximately one hour.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the infrastructure maintenance is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 24, 17:44 UTC
Completed -
The scheduled maintenance has been completed.
Nov 24, 14:13 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 10:30 UTC
Scheduled -
We will be performing an infrastructure maintenance on our cloud environment in the 'ProdJKT1' Cloud 2.0 region. This upgrade will apply to customers who have enabled Case Management. The Provenir decision engines and application processing will not be affected during the maintenance.
Scheduled Deployment Details Duration: The upgrade activity is expected to take approximately one hour. Impact: For customers using case management, the Data flow from Decisioning to CM will be impacted for approximately one hour. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 22, 08:45 UTC
Completed -
The scheduled maintenance has been completed.
Nov 24, 04:23 UTC
Verifying -
Verification is currently underway for the maintenance items.
Nov 24, 04:23 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 24, 03:30 UTC
Scheduled -
We will be performing an infrastructure maintenance on our cloud environment in the 'ProdSAS1' Cloud 2.0 region. This upgrade will apply to customers who have enabled Case Management. The Provenir decision engines and application processing will not be affected during the maintenance.
Scheduled Deployment Details, Duration: The upgrade activity is expected to take approximately one hour. Impact: For customers using case management, the Data flow from Decisioning to CM will be impacted for approximately one hour. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Nov 22, 08:41 UTC