Verification is currently underway for the maintenance items.
Posted Nov 24, 2025 - 04:23 UTC
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 24, 2025 - 03:30 UTC
Scheduled
We will be performing an infrastructure maintenance on our cloud environment in the 'ProdSAS1' Cloud 2.0 region. This upgrade will apply to customers who have enabled Case Management. The Provenir decision engines and application processing will not be affected during the maintenance.
Scheduled Deployment Details, Duration: The upgrade activity is expected to take approximately one hour. Impact: For customers using case management, the Data flow from Decisioning to CM will be impacted for approximately one hour. We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Posted Nov 22, 2025 - 08:41 UTC
This scheduled maintenance affected: Cloud2.0 (prodsas1 - Cape Town).