The Provenir software in the *PRODJKT1 Cloud 2.0* region will be upgraded to version *2026.04.00*. The complete upgrade process is estimated to take approximately *3 hours*.
The Provenir decision engines and application processing will *not be impacted* during this activity.
During the upgrade window, the *Cloud 2.0 Portal UI* will be unavailable for approximately *20 minutes*, and the *Case Management UI* will be unavailable for approximately *40 minutes*. Kindly refrain from logging in to the portal during these periods.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Posted Mar 29, 2026 - 18:46 UTC
This scheduled maintenance affects: Cloud2.0 (prodjkt1 - Jakarta).