Scheduled - The Provenir software in the PRODTHAI1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Jun 3, 202614:00-16:00 UTC
This page is the source of information for our SaaS offerings when it comes to Maintenance notifications, Incidents, and post mortem for any incidents.
Provenir Cloud
Operational
90 days ago
100.0
% uptime
Today
Web Studio (Cloud 1.0)
Operational
90 days ago
100.0
% uptime
Today
Cloud2.0
Under Maintenance
90 days ago
100.0
% uptime
Today
NORAM UAT/Demo/POC
Operational
90 days ago
100.0
% uptime
Today
uateu1 - Dublin EMEA UAT
Operational
90 days ago
100.0
% uptime
Today
produs1 - NORAM
Operational
90 days ago
100.0
% uptime
Today
prodeu1 - Dublin
Operational
90 days ago
100.0
% uptime
Today
prodsa1 - Sao Paolo
Operational
90 days ago
100.0
% uptime
Today
prodsng1 - Singapore
Operational
90 days ago
100.0
% uptime
Today
prodsas1 - Cape Town
Operational
90 days ago
100.0
% uptime
Today
prodjkt1 - Jakarta
Operational
90 days ago
100.0
% uptime
Today
produk1 - UK
Operational
90 days ago
100.0
% uptime
Today
prodcan1 - Canada Central
Operational
90 days ago
100.0
% uptime
Today
prodaus1 - Sydney
Operational
90 days ago
100.0
% uptime
Today
produs2 - NORAM
Operational
90 days ago
100.0
% uptime
Today
prodthai1 - Thailand
Under Maintenance
90 days ago
100.0
% uptime
Today
Marketplace
Operational
90 days ago
100.0
% uptime
Today
Marketplace NORAM - N.Virginia
Operational
90 days ago
100.0
% uptime
Today
Marketplace EMEA - Ireland
Operational
90 days ago
100.0
% uptime
Today
Marketplace EMEA - Cape Town
Operational
90 days ago
100.0
% uptime
Today
Marketplace APAC - Jakarta
Operational
90 days ago
100.0
% uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Related
No incidents or maintenance related to this downtime.
Scheduled -
The Provenir software in the PRODUK1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 2026 - 17:42 UTC
The Provenir software across all Cloud 2.0 regions is planned to be upgraded to version 2026.06.01. The deployment is tentatively scheduled between Jun 10 and June 12, 2026. Please note that this schedule is subject to change. The final deployment plan will be shared as we approach the deployment dates, along with the detailed release notes. For any queries regarding the upgrade, please reach out to Provenir Support Posted on
May 27, 2026 - 17:12 UTC
Scheduled -
The Provenir software in the PRODSNG1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:40 UTC
Scheduled -
The Provenir software in the PRODUS2 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:59 UTC
Scheduled -
The Provenir software in the PRODEU1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:42 UTC
Scheduled -
The Provenir software in the PRODSAS1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:50 UTC
Scheduled -
The Provenir software in the PRODJKT1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:44 UTC
Scheduled -
The Provenir software in the PRODAUS1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:36 UTC
Scheduled -
The Provenir software in the PRODUS1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:41 UTC
Scheduled -
The Provenir software in the PRODCAN1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:41 UTC
Scheduled -
The Provenir software in the PRODSA1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:40 UTC
Completed -
UAT-US Deployment completed
May 26, 08:26 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 06:00 UTC
Scheduled -
The Provenir software in the UATUS Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:41 UTC
Completed -
UAT EU1 deployment completed.
May 26, 06:45 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 03:00 UTC
Scheduled -
The Provenir software in the UATEU Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 19, 17:41 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:30 UTC
Scheduled -
The Provenir Software version in the *UK1 ,EU1 ,SAS1 ,SNG1* Cloud 2.0 regions will be upgraded to version *2026.05.01*.
This hotfix makes an upgraded SQL Server JDBC driver available to address environment stability issues; contact Provenir support to enable it.
The regions mentioned in this notification will be upgraded during this window. During this period, Provenir decision engines and application processing will continue to operate normally.
We understand the importance of keeping your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
Note: Do not restart engines or models or send bursty or batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 21, 05:28 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 06:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 06:01 UTC
Scheduled -
The Provenir Software version in the *CAN1 ,SA1 ,US2* Cloud 2.0 regions will be upgraded to version *2026.05.01*.
This hotfix makes an upgraded SQL Server JDBC driver available to address environment stability issues; contact Provenir support to enable it.
The regions mentioned in this notification will be upgraded during this window. During this period, Provenir decision engines and application processing will continue to operate normally.
We understand the importance of keeping your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
Note: Do not restart engines or models or send bursty or batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 21, 05:25 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 06:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 05:30 UTC
Scheduled -
The Provenir Software version in the *JKT1 ,THAI1 , AUS1 ,US1* Cloud 2.0 regions will be upgraded to version *2026.05.01*.
This hotfix makes an upgraded SQL Server JDBC driver available to address environment stability issues; contact Provenir support to enable it.
The regions mentioned in this notification will be upgraded during this window. During this period, Provenir decision engines and application processing will continue to operate normally.
We understand the importance of keeping your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
Note: Do not restart engines or models or send bursty or batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
May 21, 05:16 UTC
Completed -
The scheduled maintenance has been completed.
May 21, 01:06 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 01:02 UTC
Scheduled -
We will be undergoing scheduled maintenance on Provenir's Production Platform instance that requires a restart of the service. We anticipate the maintenance will take approximately 30 minutes to complete.
Users with active sessions will need to log back into the portal with a new session. Transaction processing may be impacted if endpoints require authentication before invocation during that same 10-minute period.
May 5, 15:31 UTC
Completed -
The final deployment dates for each Cloud 2.0 region have been published. If you have any questions about the upgrade, please contact Provenir Support.
May 20, 12:14 UTC
Scheduled -
The Provenir software across all Cloud 2.0 regions is planned to be upgraded to version 2026.06.00. The deployment is tentatively scheduled for the week of June 02 , 2026.
Please note that this schedule is subject to change. The final deployment plan will be shared as we approach the deployment dates, along with the detailed release notes.
For any queries regarding the upgrade, please reach out to Provenir Support
May 7, 14:46 UTC