The Provenir software in the PRODSNG1 Cloud 2.0 region will be upgraded to version 2026.10.00. The complete upgrade process is estimated to take approximately 2 hours 30 minutes.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly.
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Posted Sep 22, 2026 - 18:22 UTC
This scheduled maintenance affects: Cloud2.0 (prodsng1 - Singapore).