Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 21, 2026 - 06:01 UTC
Scheduled
The Provenir Software version in the *CAN1 ,SA1 ,US2* Cloud 2.0 regions will be upgraded to version *2026.05.01*.
This hotfix makes an upgraded SQL Server JDBC driver available to address environment stability issues; contact Provenir support to enable it.
The regions mentioned in this notification will be upgraded during this window. During this period, Provenir decision engines and application processing will continue to operate normally.
We understand the importance of keeping your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
Note: Do not restart engines or models or send bursty or batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.