Incident Resolved - Issues with Portal Login

Incident Report for Provenir Status

Resolved

Our monitoring system detected an issue affecting the Platform Cloud 1.0 authentication service. The Support team responded promptly to the alert and successfully restored the service.
The incident impacted portal logins and transaction processing for endpoints requiring authentication between 7:44 AM UTC and 8:09 AM UTC.
The service has been fully restored, and the incident is now resolved. Our teams are continuing to analyze the root cause to identify the contributing factors and prevent recurrence.
If you have any questions or require further assistance, please raise a Support ticket.

Posted Sep 30, 2026 - 08:38 UTC

This incident affected: Provenir Cloud.