The Provenir software in the PRODCAN1 Cloud 2.0 region will be upgraded to version 2026.06.00. The complete upgrade process is estimated to take approximately 2 hours.
Observability dashboards will be unavailable for 15 minutes during the deployment window.
The Provenir decision engines and application processing will not be impacted during this activity.
Release notes for this deployment will be shared shortly
We understand the importance of your operations running smoothly and want to assure you that we are committed to providing the highest level of service and support throughout this process.
*Note:* Please do not restart engines or models, or send bursty/batch transactions until Provenir confirms that the deployment is complete. Should you have any questions or concerns regarding this schedule or any other matter, please do not hesitate to reach out to our dedicated support team.
Posted May 19, 2026 - 17:41 UTC
This scheduled maintenance affected: Cloud2.0 (prodcan1 - Canada Central).